Terms of service

3. TERMS OF SERVICE

VITALA Terms of Service

Last Updated: August 2026

These Terms of Service govern your use of the VITALA website and your purchase of products from VITALA.

By accessing our website or placing an order, you agree to these Terms.

1. About VITALA

Trade Name: VITALA
Business Activity: Online Seller
Dubai Trader Licence No.: 1642500
Licensing Authority: Dubai Department of Economy and Tourism (DET)
Email: vitalascrubs@gmail.com
Phone / WhatsApp: 0504744955

2. Website Use

You agree to use our website lawfully and not to:

* Use the website for fraudulent or unlawful purposes
* Attempt unauthorized access to our systems
* Interfere with website security
* Copy or misuse VITALA content, images, branding, or intellectual property
* Provide false or misleading information

3. Products

VITALA makes reasonable efforts to ensure that product descriptions, photographs, colors, measurements, and specifications are accurate.

Product colors may appear slightly different depending on lighting, photography, screen settings, and device displays.

Product availability may change from time to time.

4. Product Sizes

Customers are responsible for selecting the appropriate size.

Please review the VITALA size guide before placing an order.

If you are unsure about your size, we encourage you to contact us before purchasing.

5. Prices

All prices displayed on the VITALA website are in UAE Dirhams (AED), unless otherwise stated.

Displayed prices are intended to include applicable VAT as required for VITALA’s pricing display.

VITALA’s licence instructions require displayed prices to be inclusive of 5% VAT and invoices to clearly show the applicable transaction amount and VAT. 639212894395165699.pdf

Prices may change from time to time. Price changes will not affect orders that have already been accepted and confirmed, except where required by applicable law.

Any applicable delivery charges will be displayed before checkout is completed.

6. Orders

When you place an order, you are requesting to purchase the selected products.

VITALA may cancel an order where reasonably necessary, including circumstances involving the following:

* Product unavailability
* An obvious pricing or listing error
* Payment authorization failure
* Suspected fraudulent activity
* An incorrect or undeliverable address
* Circumstances where the order cannot reasonably be fulfilled

If payment has already been received for an order that VITALA cancels, the applicable refund will be processed.

7. Payment

Payment is processed using the payment methods displayed at checkout.

You agree to provide accurate payment and billing information.

8. Shipping

Orders are subject to the VITALA Shipping Policy.

Estimated delivery times are provided as estimates and may be affected by circumstances outside VITALA’s reasonable control.

9. Returns and Refunds

Returns, exchanges, cancellations, and refunds are governed by the VITALA Return & Refund Policy.

Nothing in these Terms is intended to limit mandatory consumer rights under applicable UAE law.

10. Intellectual Property

All VITALA logos, branding, photographs, videos, product designs, graphics, text, and other website content are owned by or licensed to VITALA unless otherwise stated.

You may not reproduce, modify, distribute, or commercially exploit VITALA content without prior written permission.

11. Third-Party Services

The website may use third-party services, including payment providers, courier companies, analytics platforms, advertising platforms, and other technology providers.

Third-party services may be subject to their own terms and policies.

12. Website Availability

VITALA aims to keep its website available and functioning properly but cannot guarantee that the website will always be uninterrupted, error-free, or free from technical issues.

13. Changes to These Terms

VITALA may update these Terms from time to time.

The latest version will be published on the website.

14. Governing Law

These Terms are governed by the applicable laws of the United Arab Emirates and applicable laws and regulations of the Emirate of Dubai, subject to mandatory consumer-protection requirements.

15. Contact

VITALA
Email: vitalascrubs@gmail.com
Phone / WhatsApp: 0504744955
Dubai Trader Licence No.: 1642500