Shipping policy

VITALA Shipping Policy

Last Updated: August 2026

VITALA currently offers delivery within the United Arab Emirates.

1. Standard Delivery

Delivery Fee: AED 10

Free Standard Delivery: Orders of AED 360 or more

Estimated Delivery: 3–5 business days

Standard delivery is available across the UAE, subject to courier coverage and delivery-area availability.

2. Express Delivery

Delivery Fee: AED 15

Minimum Order: AED 10

Estimated Delivery: 1–2 business days

Express delivery is subject to availability, courier coverage, and the customer’s delivery address.

3. Cash on Delivery

COD Fee: AED 12

Free COD: Orders of AED 360 or more

Estimated Delivery: 3–5 business days

The COD fee applies when Cash on Delivery is selected at checkout, unless the order qualifies for free COD.

4. University of Sharjah Delivery

VITALA offers free delivery to eligible locations within the University of Sharjah.

Delivery Fee: Free

Estimated Delivery: 7–9 business days

The University of Sharjah delivery option is intended for eligible delivery locations within the university.

5. Delivery Areas

VITALA currently delivers within the United Arab Emirates.

Delivery availability may vary depending on the customer’s address and courier coverage.

6. Order Processing

Orders are generally processed after successful payment and order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

7. Delivery Times

All delivery times are estimated and may be affected by:

  • Public holidays
  • Weather conditions
  • Courier delays
  • Incorrect delivery information
  • Customer unavailability
  • Circumstances outside VITALA’s reasonable control

Delivery times are not guaranteed.

8. Delivery Information

Customers are responsible for providing accurate delivery information, including:

  • Full name
  • Mobile number
  • Emirate
  • Area
  • Building or villa information
  • Apartment information
  • Delivery instructions, where applicable

VITALA is not responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.

9. Courier Contact

Our courier partner may contact customers by phone, SMS, WhatsApp, or another available communication method to arrange delivery.

Customers should ensure that their provided contact information is accurate and accessible.

10. Failed Delivery

If delivery cannot be completed because the customer is unavailable or has provided incorrect delivery information, the courier may attempt delivery again or return the shipment according to its procedures.

Additional delivery charges may apply where a new delivery is required because of incorrect information or repeated failed delivery attempts, where permitted by applicable law.

11. Lost or Damaged Shipments

If your package appears to have been lost or arrives damaged, please contact VITALA as soon as possible.

Please provide:

  • Your order number
  • A description of the issue
  • Photographs of visible damage, where applicable

VITALA will investigate the matter with the courier and provide an appropriate solution.

12. International Shipping

VITALA currently offers delivery within the United Arab Emirates.

International shipping is not currently offered unless specifically stated on the website.

13. Contact

VITALA

Email: vitalascrubs@gmail.com

Phone / WhatsApp: 0504744955